Troubleshooting

Overview 

This troubleshooting guide addresses common issues you may encounter while using RobusTest. These solutions cover the most frequently reported problems and their resolutions.

Getting Additional Help:

If you don’t find your specific issue here, please log a support ticket for personalized assistance from our technical support team.

Common Issues and Solutions 

Unable to Reach Node Server

Issue: Clicking on Manual or Automation buttons shows “Unable to reach node server” message.

Cause: Your computer is accessing RobusTest through a proxy server that blocks WebSocket protocol.

Solutions:

Configure Proxy Settings: Contact your network administrator to allow WebSocket connections
Bypass Proxy: If possible, temporarily bypass the proxy for RobusTest access
Alternative Ports: Try accessing RobusTest through alternative ports that may not be blocked
VPN Solution: Use a VPN connection that doesn’t block WebSocket traffic

Verification: Test WebSocket connectivity using browser developer tools or online WebSocket test tools.

No Live View for Hub Tests

Issue: Automation tests run on RobusTest Hub but don’t appear in Live View.

Cause: Build URL mismatch - the build URL you’re using belongs to another user.

Solutions:

Verify Build URL: Ensure you’re using the correct build URL generated for your account
Check User Access: Confirm you have access to the project containing the build
Regenerate URL: Create a new build URL from your project dashboard
User Permissions: Verify your user permissions allow access to the specific project

Verification: Check that the build appears in your project’s build list.

Live View Test Steps Not Visible

Issue: Unable to see test steps in Live View for your device.

Cause: Firewall is blocking test step execution information.

Diagnosis:

# Test connectivity to RobusTest server
telnet <RobusTest_Installation_Address> <port_number>

Solutions:

Firewall Configuration: Contact your network administrator to open required ports
Port Testing: Test specific ports used by RobusTest Live View
Alternative Access: Use a different network connection to bypass firewall restrictions
VPN Access: Connect through a VPN that doesn’t have these restrictions

Required Ports: Ensure the following ports are open: - HTTP: 80/443 - WebSocket: 8080/8443 - Live View: Custom ports (contact support for specifics)

Unable to Access RobusTest

Issue: Cannot access RobusTest platform at all.

Diagnosis Steps:

Network Connectivity: Verify your computer is connected to the network
Server Reachability: Test server connectivity:

# Test basic connectivity
ping <RobusTest_server_IP_address>

# Test HTTP connectivity
curl -I <RobusTest_server_URL>

# Test specific port
telnet <RobusTest_server_IP> <port>

Solutions:

Network Issues: - Check your internet connection - Verify DNS resolution - Try accessing from a different network
Server Issues: - Server may be down for maintenance - Contact your RobusTest administrator - Check server status page (if available)
Firewall/Proxy Issues: - Configure proxy settings - Whitelist RobusTest domains - Open required ports
Browser Issues: - Clear browser cache and cookies - Try a different browser - Disable browser extensions

Performance Issues 

⚡ Performance Problem

Issue: RobusTest is slow or unresponsive.

Common Causes and Solutions:

Network Latency: - Check your internet speed - Use a wired connection instead of Wi-Fi - Move closer to your router
Browser Performance: - Close unnecessary browser tabs - Clear browser cache - Update to the latest browser version
Device Resource Issues: - Close other applications - Restart your computer - Check available RAM and CPU usage
Server Load: - Try accessing during off-peak hours - Contact support if persistent

Device Connection Issues 

📱 Device Connectivity Problem

Issue: Devices not appearing or showing as disconnected.

Solutions:

Device Status: Check device status on the Health Page
USB Connection: Ensure USB debugging is enabled (for local devices)
Network Issues: Verify network connectivity between device and server
Device Restart: Restart the device and try reconnecting
Node Status: Check if the node hosting the device is online

Test Execution Failures 

🧪 Test Execution Problem

Issue: Tests fail to execute or complete.

Common Solutions:

App Installation: Ensure the app is properly installed on the device
Permissions: Verify app has required permissions
Device Compatibility: Check device compatibility with your app
Test Script Issues: Review test scripts for errors
Resource Availability: Ensure device has sufficient resources

Best Practices for Troubleshooting 

💡 Pro Troubleshooting Tips

Effective Troubleshooting Strategy:

Document Issues: Keep track of error messages and steps that led to the problem
Check Logs: Review browser console logs and RobusTest logs
Isolate Problems: Try to reproduce the issue in a controlled environment
Update Software: Keep your browser and operating system updated
Contact Support: Don’t hesitate to contact support with detailed information

Getting Help 

🆘 Support Request Checklist

When contacting support, please provide:

📝 Detailed description of the issue
🔄 Steps to reproduce the problem
📷 Screenshots or error messages
💻 Browser and operating system information
🌐 Network configuration details (if relevant)

Troubleshooting

Overview

Common Issues and Solutions

Performance Issues

Device Connection Issues

Test Execution Failures

Best Practices for Troubleshooting

Getting Help

Overview 

Common Issues and Solutions 

Performance Issues 

Device Connection Issues 

Test Execution Failures 

Best Practices for Troubleshooting 

Getting Help 