1. Unable to access RobusTest Server

If a RobusTest server is unavailable, please contact your IT team to look into this.

The IT team can follow the following points to troubleshoot

A RobusTest server may be inaccessible due to one of the followning reasons:

1. The network/LAN connection is down

• Check if the RobusTest server is accessible on the network/LAN
• Check if the LAN cable has been plugged into the server correctly
• Check if the LAN cable is faulty

2. The server machine is down

• Check if the server machine is shutdown due to a power failure at the server room
• Check if the server machine is shutdown due to the backup power failure
• Check if there is an issue with the power strip to which the server machine is connected
• Check oif there is a hardware issue with the server due to which it is shut down

3. Remote Login to the machine is disabled

• Login to the server machine
• Click on the ‘Apple’ logo displayed on the top left corner of the desktop
• In the menu that opens, Click on ‘System Preferences’
• On the System Preferences window that opens, click on the option ‘Sharing’
• Enable the check box named ‘Remote Login’.
• On the right side of the window, under the option ‘Allow Access for’, choose the option ‘All Users’
• Enable the check box named ‘Remote Management’.
• On the right side of the window, under the option ‘Allow Access for’, choose the option ‘All Users’